Shipping & Returns

Shipping

We ship within the United States only, and shipping is always free. Cards are produced within 5 business days, then mailed USPS First-Class. Please allow a few additional days for delivery. Tracking isn’t available on this shipping method, which is how we’re able to include shipping at no cost.

Before You Order

Card information can’t be changed once your order is placed. Please check the spelling of names, dates, and your school name against the preview before checking out.

Cancellations

You can cancel an order until it goes into production. Email support@visual-village.com with your order number as soon as possible.

If There’s a Problem With Your Card

Contact us within 7 days of receiving your card. Include your order number, a short description, and a clear photo of the problem, and we’ll replace it.

If Your Card Never Arrives

If your card hasn’t arrived within 30 days of your order date, email support@visual-village.com and we’ll send a replacement.

Your Information

Card information and photos are permanently deleted 60 days after your order, so we can’t reprint a card after that. You’re always welcome to create a new one.